Refund policy

RETURNABLE PRODUCT :

• Paletas Wey only accepts product returns for exchange with same new product from customers, only if the product received is in a melted condition during the delivery process.
• Customer can apply for product returns for exchange with the same new product only by sending the proof of the unboxing video; maximum 10 minutes after the product is received from the shipping courier.
• Please send the unboxing video to customerservice@paletaswey.com by mention RETURNING PRODUCT
• The return shipping cost for exchange are entirely the responsibility of Paletas Wey.